The Brief
The property management team at CityGate Apartments in Bedford needed a reliable cleaning partner for their communal areas and vacant apartments. Previous contractors had caused issues with last-minute cancellations, missed cleans, and inconsistent results — leading to resident complaints and delays between tenancies.
The Solution
We took over the site’s communal area cleaning on a weekly schedule and provided end of tenancy cleans as needed.
- Set fixed cleaning days to maintain lobbies, lift areas, and shared corridors
- Delivered deep cleaning between tenancies — including kitchens, bathrooms, and flooring
- Assigned a consistent team to the building for continuity and security
- Provided direct contact for the building manager for easy scheduling and updates
All work was completed by our in-house team, with no subcontractors or rotating staff.
The Outcome
- Weekly cleans delivered without interruption
- Fewer complaints from residents
- Faster property handovers between tenancies
- Strong working relationship with the site management team
Client Quote
“Since moving over to Total, it’s just worked. The communal areas are cleaned properly, and the turnaround on tenancy cleans is exactly what we need.”
— Operations Manager, CityGate Apartments
